Privacy Policy
Effective Date: September 17, 2026
Excelsior Social LLC (“Excelsior Social,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, become a member, make a purchase, reserve a space, attend an event, or otherwise interact with Excelsior Social.
Information We Collect
We may collect information you provide directly to us, including:
- Name
- Email address
- Phone number
- Mailing or billing address
- Membership information
- Household member information you choose to provide
- Reservation and event information
- Payment and billing information
- Communications you send to us
- Account or profile information
We may also automatically collect certain technical information when you visit our website, such as browser type, device information, IP address, pages visited, and website usage information.
Payments and Bank Account Information
Excelsior Social uses Stripe to process payments, including credit card, debit card, ACH, and other supported payment methods.
If you choose to connect a bank account for ACH payments or other bank-based transactions, Stripe may collect and process financial account information through Stripe Financial Connections.
Depending on the payment method and services you authorize, Stripe may process information such as:
- Bank name
- Account type
- Tokenized account and routing information
- Last four digits of a linked account
- Account ownership information
- Payment information
- Transaction information
- Other financial account information you authorize Stripe to access
Excelsior Social uses this information only as necessary to process authorized payments, recurring membership charges, refunds, payment verification, and related financial transactions.
Excelsior Social does not receive or store your online banking username or password.
Stripe’s handling of your information is also governed by Stripe’s own privacy policy and applicable terms.
How We Use Your Information
We may use your information to:
- Create and manage memberships
- Process payments and recurring charges
- Manage reservations and bookings
- Provide member services and facility access
- Send receipts and account notices
- Communicate about memberships, reservations, events, and services
- Respond to questions and customer service requests
- Send marketing communications where permitted
- Improve our website and services
- Prevent fraud or unauthorized activity
- Maintain business and financial records
- Comply with legal and regulatory requirements
How We Share Information
We do not sell your personal information.
We may share information with trusted third-party service providers that help us operate our business, including providers for:
- Payment processing
- Bank account connectivity
- Membership management
- Website hosting
- Email and text communications
- Access-control systems
- Reservation and event management
- Accounting
- Business administration
- Technology and security
These providers may receive information reasonably necessary to perform services on our behalf.
We may also disclose information when required by law, court order, governmental request, or when reasonably necessary to protect Excelsior Social, our customers, our property, or our legal rights.
Membership and Access Systems
Members may receive electronic or digital credentials used to access Excelsior Social during authorized membership hours.
Our membership and access-control providers may process information such as your name, email address, phone number, membership status, credential information, and access activity as necessary to provide these services.
Email and Text Communications
If you provide your email address or phone number, we may use it to communicate with you about:
- Your membership
- Payments
- Reservations
- Events
- Facility updates
- Service announcements
- Promotions and other Excelsior Social news
You may unsubscribe from promotional emails using the unsubscribe instructions included in those messages.
You may opt out of promotional text messages by following the opt-out instructions included in those messages.
We may still send transactional communications that are necessary to manage your account, membership, reservation, or payment.
Cookies and Website Technology
Our website and third-party service providers may use cookies or similar technologies to operate the website, understand how visitors use it, maintain security, and improve performance.
You may be able to manage cookies through your browser settings.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no internet transmission, electronic storage system, or security method can guarantee complete security.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain membership and transaction records
- Comply with legal and accounting requirements
- Resolve disputes
- Prevent fraud
- Enforce our agreements
Children’s Privacy
Excelsior Social is a family-friendly business, but our website and online accounts are not intended to independently collect personal information from children under 13.
Parents or guardians should provide any necessary information relating to their minor children.
Your Choices
You may contact us to request that we update or correct personal information we maintain about you.
You may also contact us with questions regarding the personal information we maintain, subject to applicable law and legitimate business recordkeeping requirements.
Third-Party Services
Our website and services may contain links to or integrations with third-party platforms.
Those third parties operate under their own privacy policies and terms, and we encourage you to review their policies before using their services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically as our business, technology, services, or legal obligations change.
Any updates will be posted on this page, and the effective date will be revised above.
Contact Us
Excelsior Social LLC
304 Water Street
Excelsior, Minnesota
Email:
[email protected]
Phone:
952-900-5893